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Help & Support
CandiShoppe Technical Support Site Information Other Information

Frequently Asked Questions General Questions
  • What is a Wink?
  • A wink is a way of flirting with someone to let them know you’re interested in them. When you send someone a wink, they may respond with a wink or an e-mail if they are interested.
    Last updated 6/28/2007 10:13 pm CDT
  • What is a Hott List?
  • A Hott List is like a list of your favorite members. You can view your Hott List by clicking on My Hott List on the menu.
    Last updated 6/28/2007 10:13 pm CDT
  • How do I contact customer service?
  • You can contact our customer service by sending email to support@candishoppe.com or by using the contact us form.

    We will try and answer your questions as soon as  possible. Please read all the FAQ's before you email. We won't reply to questions that are already answered in the "Frequently asked questions" section.

    Last updated 7/1/2007 1:08 pm CDT
  • I sent another member an instant message, but it isn't showing up in my sent messages box. Are my messages not being sent?
  • If another member decides to have their instant messages transfered to their mailbox, it will show up in your outgoing mail. This is where you can see if it has been read or not.
    Last updated 6/28/2007 10:13 pm CDT
  • If someone IM's me, how do I view their profile before answering their IM?
  • Just click on the thumbnail photo of them in the Instant Messenger window and it will bring up their profile. You can minimize the IM window in your browser and look at their profile before you decide if you want to answer them or not.
    Last updated 6/28/2007 10:13 pm CDT

Account Questions
  • How do I view my own profile?
  • When you hover your arrow over "MY PROFILE", disregard the drop down  menu and just click on "MY PROFILE" and it will take you directly to your Profile page.
    Last updated 6/28/2007 10:13 pm CDT
  • How do I edit my profile?
  • You can get to the edit your profile page by clicking on the link in the drop down menu under My Profile. You can also upload new photos, delete existing photos and change the order of your photos from this page as well.
    Last updated 6/28/2007 10:13 pm CDT
  • How do I change my email address?
  • You can change your email address by clicking on the change my email address link in the drop down menu under My Profile. You will be required to verify your new email address during the process.
    Last updated 6/28/2007 10:13 pm CDT
  • How do I change my password?
  • You can change your password by clicking on the change my password link in the drop down menu under My Profile.
    Last updated 6/28/2007 10:13 pm CDT
  • How do I delete my CandiShoppe profile?
  • To delete your profile, you can click on the Delete my profile link on the My Account page, or you can contact us with a request to delete it for you.
    Last updated 6/28/2007 10:13 pm CDT
  • I forgot my password, what do I do now?
  • Click on the forgot your password link here or when your login fails and we'll e-mail you instructions on resetting your password.
    Last updated 6/28/2007 10:13 pm CDT

Profile & Photo Rules
  • What is an acceptable photo and what isn't?
  • We want this to be a fun and safe dating environment for everyone. So please use common sense when posting photos of yourself.We are all adults here and adults like to have a little fun with their profile pics.It makes the site a little more interesting.Therefore it is okay for the ladies to post pics of themselves in swimsuits(thongs are okay as well) or even pics of yourselves in just a pair of panties or boy shorts and a t-shirt,but you must have a shirt on and must keep those private places covered. You may also post pics of yourselves in lingerie if you like,but not sleezy pics and no sheer see thru lingerie or panties.Keep it classy and tastefull. We don't mind sexy,but we will not tolerate trash and nudity on the site.

    Men may post pics in swimsuits(but please no thongs for the men).You may post pics of yourselves in boxer shorts or underwear, but no see thru undies or boxers fellas. Men are not required to wear shirts in their photos. So men,lets keep it tasteful for the ladies and use good common sense. If you don't someone will "Report this image" and we will investigate the matter.If we find that you have posted distasteful language or photos that are over the line  your account "WILL" be deleted and you won't be allowed back on the site. So again,we don't mind sexy but we won't tolerate trash or nudity on the site.

    Lets all have fun and keep this a clean and safe dating environment with a hint of sexy.

    Last updated 6/28/2007 10:13 pm CDT
  • Why was my photo deleted?
  • Any photos that are inappropriate will be deleted. This includes nudity, obscene gestures, photos with weapons of any kind or photos of people other than yourself. If the problem persists, you may be permanently banned from accessing the site.

    Please help us to keep this a clean dating site for everyone to enjoy.

    Last updated 6/28/2007 10:13 pm CDT

Privacy Questions
  • How do I keep other members from seeing that I’ve added them to my Hott List?
  • On the Preferences page, you can uncheck the box that says “Let others see if I've Hott Listed them.” This will affect all members that you have Hott Listed.
    Last updated 6/28/2007 10:13 pm CDT
  • How do I keep other members from seeing that I've viewed their profile?
  • On the Preferences page, you can uncheck the box that says “Let others see that I've viewed their profile.” This will only affect profiles you view while the box is unchecked.
    Last updated 6/28/2007 10:13 pm CDT
  • Will other members be able to see that I have blocked them from contacting me?
  • No. Other members will not be notified that you have blocked them. If you block a member and they try to send you an email or an instant message it will not show up in your inbox or IM window. It will show them that they sent you a message, but it has not been read. We will never let anyone know that they have been blocked to not cause any hard feelings among members.

    Last updated 6/28/2007 10:13 pm CDT

Technical Questions
  • Why can't I log into my account ? I'm using the correct email address and password,but I still can't log in ?
  • First of all make "sure" you are using the correct email address and password. If you still can't log into your account,you might need to delete your temporary internet files and cookies and then try again. If for some reason you chose to "not" allow the candishoppe to set a cookie so it could communicate with your computer,you may have blocked yourself from interacting with the site. So go to "tools" at the top of your browser and click on options, then check to see if you blocked our cookies. If you did you will need to "allow" us to set cookies or completely remove them and then try to log in again. This time when the pop up window says " www.candishoppe.com wants to set a cookie"...you will need to press the "allow'' button. This shoud allow you to again communicate with the site.
    Last updated 6/28/2007 10:13 pm CDT
  • What are cookies and why do I need them?
  • A cookie is a simple piece of text. It is not a program, or a plug-in, and thus, it cannot access your hard drive. It cannot be used as a virus. Your browser can save cookie values to its memory (RAM) or a file on your hard disk if it needs to, but that is the limit of its effects on your system. (See below for further explanation of cookies). A cookie alone cannot read your hard drive to find out who you are, where you live, what your income is, or other personal information. The only way that information could end up in a cookie is if YOU provide it to a site and that site saves to a cookie.

    Cookies allow you stay logged into the site from page to page. Without them, you would have to log in to every page you wish to access.

    Last updated 6/28/2007 10:13 pm CDT